FAQ

CBFF21 – FAQ

The 1st Calgary Black Film Festival (CBFF) will be held ONLINE from May 26th to May 30th, 2021.

We are using a platform named CineSend which gives viewers a high quality in-home cinematic experience while also providing studio-grade security for our filmmakers. 

If you need further assistance, we would be happy to help: contact@calgaryblackfilm.com

GENERAL FAQ

HOW CAN I PURCHASE PASSES OR TICKETS?

We offer an All Access Pass that gives you access to ALL the 2021 Festival online film screenings. Passes can be purchased HERE

Individual tickets can also be bought for a Feature Film or a Short Series (a bundle of short films).

HOW DO I ACCESS THE FILMS?

After your purchase, you will receive a ticket in your mailbox with the link to the festival’s online platform. To access the movies:
– Go to the festival’s online platform (only available on May 26, 6:30 pm MDT)

– Log in with the email address you used to purchase the ticket

– Use the barcode on the left of your PDF ticket (including the hyphen) as your password

– Enjoy the Calgary Black Film Festival! 

WHEN CAN I WATCH THE FILMS?

The opening film will be streaming on the online platform at 7:00 pm (MDT) on May 26th, 2021. And all of this year’s films will be available to watch on the Festival streaming platform from May 26th at 9:00 pm (MDT) to May 30th, 2021 at 11:59 pm (MDT).

CAN I WATCH FILMS FROM ANYWHERE IN THE WORLD?

All films are available throughout Canada. Short films are available worldwide. Feature films are available in Canada only due to film licensing agreements.

HOW DO I ACCESS CBFF BLACK MARKET?

All CBFF Black Market panels are FREE. In order to participate in CBFF Black Market panels, YOU MUST REGISTER ONLINE. You have to register for each panel you want to join. Find the schedule HERE.

HOW DO I ACCESS SPECIAL EVENTS?

All movies, including the opening and closing films and Being Black in Canada short films are included in the Festival All Access Pass and will be available on the online platform. The CBFF Black Market is free but you will have to register for each panel you would like to attend.

CAN I SHARE MY PASS WITH A FRIEND?

No. Each Pass is linked to only one person. You can not share it. 

ARE REFUNDS AVAILABLE?

All sales are final. No refunds will be given.

I HAVE ISSUES WITH THE PLATFORM. WHAT’S GOING ON?

If you have any trouble accessing or using the festival’s online platform, please use the Google Chrome browser. We also recommend that you install the latest version of your browser as older versions may not be supported. Please consult our Technical FAQ below. If you need further assistance, we will be happy to help: contact@calgaryblackfilm.com

TECHNICAL FAQ – CINESEND

WHAT ARE THE SYSTEM REQUIREMENTS?

You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

WHAT ARE THE REQUIREMENTS FOR WINDOWS COMPUTERS?

Windows 7, Windows 8.1 or Windows 10.
Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported. 

WHAT ARE THE REQUIREMENTS FOR MAC COMPUTERS?

Mac OSX 10.12 or later.
Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser. 

CAN I WATCH CONTENT ON MY IPHONE/IPAD?

Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play. 

CAN I WATCH CONTENT ON MY ANDROID DEVICE?

Yes, you can watch content using Chrome on Android 6.0 or later. 

CAN I CHROMECAST CONTENT?

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player. 

CAN I AIRPLAY TO MY APPLETV?

You can AirPlay from most browsers if you have Apple TV by selecting the AirPlay button in the bottom right-hand side of the player. 

WHY DOES VIDEO PLAYBACK STALL OR NOT PLAY SMOOTHLY?

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router. 

WHY DO I SEE A BLACK SCREEN IF I AM WATCHING CONTENT WITH AIRPLAY ON MY TV?

You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button in the bottom right-hand side of the player.